Caterpillar C-15 leads in satisfaction survey

Published Sunday, January 01, 2006

The Caterpillar C-15 ranks highest in customer satisfaction with vocational heavy-duty truck diesel engines, according to the J D Power and Associates 2005 Heavy-Duty Truck Engine/Transmission Study. This study, based on responses from 2,429 primary maintainers of two-year-old heavy-duty trucks (Class 8), measures customer satisfaction with three engine factors: engine quality and warranty, engine performance, and engine noise and vibration. The C-15 ranks highest among vocational heavy-duty truck engine models, performing above the segment across all three customer satisfaction factors. Caterpillar's C-12 follows the C-15 in the rankings with improved scores across all three engine factors. A Caterpillar ...

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